In this episode of the IT Experts Podcast, we are joined by the amazing IT Channel analyst and statistician from Forrester, Jay McBain. Together we give you a firehose of information around the landscape of the IT & MSP space post-COVID, all about the emerging technologies, and where you can get your information from to grow your business, stand out from your competition and provide great value to your clients.
As usual, we kicked off the show with Jay sharing more about who he is, what he does, and who he helps. Jay shares a little more about his amazing career and experience over the years and how he has been in the middle of the MSP space.
Jay also shares his DISC profile and how it contributed to his career experience at IBM.
We then discussed the possible big changes in the MSP landscape post-Covid and how’s it looking for MSPs right now. Jay initially states that he thinks that with Covid, we all are in the middle of something with no direct vision of when it’s going to end or how.
So, what MSPs can do is look at the trends within the pandemic and take advantage of it. Jay highlights that automation is the number one opportunity in the world right now.
We are not in the office-centric world anymore with major Fortune-style companies shutting down headquarters locations. He re-iterated that work is what we do, not where we go.
Jay then talked about how big tech companies are growing over the last year as a result of the demand during the pandemic. And we both agreed how technology is not now a luxury and the world is slowly understanding that it’s almost as important as electricity.
He also highlights that all of the 27 industries are going through major transformations right now, companies are spending billions of dollars in terms of rethinking their business for the post-Covid world, which is going to be highly digital, looking a lot like the inter-Covid world.
Jay and I then tackled the product services and solutions that MSPs must start getting their heads around that demand is going to be forced for them in the space. Jay talks about the emerging techs they are looking at in Forrester and that a lot of those techs are here right now. He then says to focus on following your customers and follow the opportunities that are there.
The reason why Managed Services is a good business model is because you can never have anybody on the bench. You have experts who see the same problem at different companies, and they come in with that expertise.
Finally, to wrap up the show, Jay and I talked about where’s the best place or platform to get the right information from, where he recommends people would get their news and know what’s relevant. Jay advises finding a place or platform where you feel comfortable to consume this information and really motivates you to engage with like-minded people.
These show notes do not do justice to the massive amount of information and values that this episode offers. We suggest you listen to this episode as much as you need to digest all this information!
You can reach out to Jay McBain in his LinkedIn here – https://www.linkedin.com/in/jaymcbain/
You can access all the other IT Experts Podcasts here – https://innovatetosuccess.com/podcast/
If you’re looking to scale your IT & MSP business and you don’t know where to start, just navigate and explore here on our website www.innovatetosuccess.com where we’ve got a whole load of tips, tricks, strategies and community to help you grow and scale your IT and your MSP business.
I also invite you to come and take the IT experts test and we can help you to work out what to focus on right now to get you the quickest results in your business. You can take the test here – https://bit.ly/ITEtest
If we’re not connected already, let’s connect on LinkedIn, YouTube and over here at our website, innovatetosuccess.com
Alternatively, you can drop me an email at firstname.lastname@example.org
Until next time, you look after yourself and I’ll catch up with you soon!