EP041 – Quick MSP Problem Solving Trick with Ian Luckett

Quick MSP Problem Solving Trick

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Quick MSP Problem Solving Trick

In this episode of the IT Experts Podcast – Break Fix edition, I share with you some of my trusted and tested problem-solving tips that you can adapt in your MSP business. 

These will help you to get some headspace and correctly delegate to your teams, when things go a little wrong! 

So, what are they? 

Step 1: Get All the Facts – What is going on? What is the effect of the issue that is being identified? 

Step 2: State the Issues Correctly – Look at the actual business impact of said issues objectively 

Step 3 – Ask the Right Questions – What is the issue’s impact on the client and on the business? Hear and listen to these questions’ answers. 

Step 4 – Agree on the Next Course of Action – Makes sure it is SMART! 

Step 5 – Implement – Promptly execute on the ideas that you and your team agreed with.  

Step 6 – Follow Up on Progress 

I hope that this episode helps you and your IT & MSP business. 

You can access the other IT Experts Podcasts here –  https://innovatetosuccess.com/podcast/

If you haven’t seen it yet, come and join our community in our own IT Experts App – you can check it out here –  https://bit.ly/ITE-COMM  

If we’re not connected already, let’s connect on LinkedIn, YouTube and over our website at innovatetosuccess.com.  

Alternatively, you can drop me an email at info@innovatetosuccess.com     

Until next time, you look after yourself and I’ll catch up with you soon! 

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