In this episode of the IT Experts Podcast – Break Fix edition, I share with you some of my trusted and tested problem-solving tips that you can adapt in your MSP business.
These will help you to get some headspace and correctly delegate to your teams, when things go a little wrong!
So, what are they?
Step 1: Get All the Facts – What is going on? What is the effect of the issue that is being identified?
Step 2: State the Issues Correctly – Look at the actual business impact of said issues objectively
Step 3 – Ask the Right Questions – What is the issue’s impact on the client and on the business? Hear and listen to these questions’ answers.
Step 4 – Agree on the Next Course of Action – Makes sure it is SMART!
Step 5 – Implement – Promptly execute on the ideas that you and your team agreed with.
Step 6 – Follow Up on Progress
I hope that this episode helps you and your IT & MSP business.
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Until next time, you look after yourself and I’ll catch up with you soon!