In this episode of the IT Experts Podcast, I speak with Chris Timm of Sondela Consulting about the hidden profit that you possibly got in your business — specifically your PSA tool.
Chris shared with us that there is no perfect PSA tool, BUT there is a perfect PSA tool for your business.
We talked about the importance of knowing what you’ll be using your PSA tool is for, and that you use it right within your IT & MSP business.
Chris reminds that your PSA tool should be used with your overall contract management, it is not simply a service desk (many business owners use it as such).
Chris also talked about the parts of their PSA tools that IT & MSP businesses miss out on and normally not use.
We covered the difference between a CRM and a PSA tool, as well as the pros and cons of each one.
I hope that this episode helps you have a better insight on how you could make the most out of the PSA tool that you have in your IT & MSP business.
To get a copy of Chris Timm’s PSA Profitability book, click here : https://www.psaprofitability.com/
To learn more about Tech Tribe, click here : – http://bit.ly/ITE-TRIBE
You can also connect with Chris on Linkedin: https://www.linkedin.com/in/christimm/
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If we’re not connected already, let’s connect on LinkedIn, YouTube and over our website at innovatetosuccess.com.
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Until next time, you look after yourself and I’ll catch up with you soon!